Getting started
- • Personalizing your dashboard layout
- • Switching between organizations
- • Following tags and authors
Browse full articles in the Knowledge Library workspace.
Support
We are here to help you keep work moving
Use this hub to access live support, log service requests, and explore how-to guides curated by the Sightline enablement team.
Contact channels
Chat with an agent
Weekdays 7am–7pm local time via the IT Helpdesk widget inside Sightline.
Average response under 4 minutes
Submit a ticket
Log requests for access, bug fixes, or enhancements through the Service Catalog.
Prioritized within 1 business day
Emergency hotline
Call +1 (800) 555-0134 for outages or security concerns outside business hours.
On-call engineer responds immediately
Featured knowledge base topics
Content publishing
- • Editorial calendar best practices
- • Creating polls and interactive callouts
- • Accessibility checklist before publishing
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Integrations
- • Embedding Tableau dashboards
- • Connecting SharePoint document libraries
- • Enabling automated event reminders
Browse full articles in the Knowledge Library workspace.
Service levels
P1 – Critical
System outage, authentication failure, or data exposure risk.
Target: 15 minute acknowledgment, 2 hour resolution
P2 – High
Major feature degraded affecting multiple departments.
Target: 1 hour acknowledgment, same-day fix or workaround
P3 – Normal
Minor bug, styling issue, or content question.
Target: 1 business day acknowledgment, 5 business day resolution
Stay informed
Subscribe to the weekly "Sightline Support Digest" for tips, release notes, and training invites.
Email support@sightlineblogs.com with the subject line "Digest" to be added.