IT Helpdesk

Your front door for support and service requests

Our helpdesk team partners with engineering, security, and operations to keep Sightline running smoothly.

Queue snapshot

Average first response

1.8 hours

Tickets resolved this week

264

CSAT score

4.8 / 5

Request role changes, organization membership updates, or workspace invites.

Report broken links, layout issues, or performance problems you encounter.

Suggest new features, integrations, or content automation opportunities.

Access the full catalog in the IT Helpdesk portal or launch it from the global navigation inside Sightline.

Pick the appropriate request type, describe the impact, and include screenshots if helpful.

Helpdesk leads prioritize tickets based on severity and route them to the right squad.

We post updates within the ticket, tagging you on progress and linking knowledge articles when applicable.

After resolution we close the ticket automatically, but you can reopen within 7 days if the issue persists.